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Our customer support team is at the heart of the Pirate Spins experience, and we are committed to giving you clear, friendly and knowledgeable assistance whenever you need it. You can reach us through several channels:
| Channel | Best For | Speed |
|---|---|---|
| Live chat | Time-sensitive questions, quick clarifications | Fastest |
| Email support | Detailed enquiries, documents to attach | 1–24 hours |
| Help Centre / FAQ | Self-service answers, available 24/7 | Instant |
For the fastest response, our live chat service connects you directly with a member of our team. You can open live chat from the support area while signed in to your account, which allows our team to see the relevant account details and help you more efficiently. For more detailed enquiries, for questions that require documents to be attached, or for anything that is not urgent, email is an excellent way to reach us. Writing from the email address registered to your account and providing a clear description of your question, along with any reference numbers, helps us resolve your query without unnecessary exchanges. The current support email address is published in the support area of our website; please always use the official contact details shown there.
For your security, never include your full password in any message; our staff will never ask for it.
Please stay alert to fraudulent messages: Pirate Spins will never ask you to reveal your password or to transfer funds to a personal account or member of staff. If a message seems suspicious, do not act on it, and contact us through the official channels on our website. Where a complaint cannot be resolved to your satisfaction, details of the further steps available to you, including any independent dispute-resolution service, are set out in our Terms and Conditions and complaints policy.
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